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About Us

FAQ's - frequently asked questions

Here is a list of our most frequently asked questions. If you can’t find what you need, or still have questions, please ask the library staff. You can ask at the counter, phone us on 0151 430 1342 or email library@merseywestlancs.nhs.uk. Click on the question to be taken to the answer:

  1. Who can use the Library?
  2. How do I join the Library?
  3. What’s my Library login?
  4. How do I find out what’s happening in the Library?
  5. How do I find the library?
  6. When can I use the Library?
  7. How many items can I borrow and for how long?
  8. How do I find the books I need?
  9. How do I renew my library books?
  10. How do I reserve a book?
  11. You haven’t got the book or article I want. Can you get me a copy?
  12. Do you have UpToDate or BMJ Best Practice?
  13. Do you have BMJ Case Reports? Can I submit a case?
  14. How do I return a book?
  15. Do you have e-books?
  16. Do you only have medical books?
  17. Can I donate a book to the library?
  18. What is OpenAthens and how do I register for an account?
  19. How do I request an article?
  20. How do I request an evidence search?
  21. Do you have a current awareness service?
  22. How do I get help using online resources?
  23. Can I print, photocopy, scan in the Library?
  24. My document hasn't printed and the light is flashing how do I fix it?
  25. Can I use the computers in the library?
  26. Can I use my own laptop/tablet in the library?
  27. How do I connect to Wi-Fi?
  28. Where’s the nearest toilet?
  29. I work in the community. How can I use the library?
  30. How can the clinical librarian help me?
  31. How do I obtain my Smartcard?